ME’s new home loan experience for brokers and customers

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Real-time visibility, smoother approvals and more complex lending capabilities – minus the usual pain points. ME’s new home loan experience puts mortgage brokers in control and delivers more for customers too

IN THE fog of home lending – when files disappear into a mix of inboxes, intermediaries and phone calls to follow up phone calls – trust can erode quickly. Brokers who do everything by the book still find themselves spending evenings chasing documents, relaying partial updates and trying to pinpoint where each application sits inside a lender’s systems, while their customers wonder why they can’t get a definitive answer. ME’s new digital home lending experience was designed with brokers and their customers in mind, providing a smoother journey from start to finish. Launched in late January, ME’s new offering aims to improve the usual broker pain points, delivering real-time tracking, more policy and product options and direct access to ME support teams, helping brokers serve customer needs with greater speed, control and confidence.

For over 30 years, ME has helped Aussies achieve their homeownership goals. In 2021, ME joined BOQ Group, a thriving network of challenger brands, transforming how customers and brokers do their banking. Our strong broker relationships mean we can get to ‘yes’ quickly and smoothly with great pricing and the support of your business development manager to make things happen.

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“Feedback from our aggregator partners has been overwhelmingly positive, praising the rollout as smooth and simple and reinforcing strong support for the direction we’re heading together”

Johnny Lockwood, ME

Among the concrete gains: applications are processed using automated upfront credit decisions, cutting wait times considerably. ME has now brought settlement coordination in-house, removing the need for brokers to work through a third party for settlements and giving them direct access to ME’s own support team throughout the process. The serviceability calculator has been upgraded to include negative gearing, and brokers can now submit a single application for multiple loans – a time-saving felt immediately by any broker who has juggled separate submissions. Investor lending has also expanded materially. The principal and interest maximum loan-to-value ratio has increased from 90% to 95% inclusive of lenders mortgage insurance, while the interest-only maximum LVR has risen to 90% excluding LMI. Variable investment loans can now include interest-only periods of up to 10 years, and negative gearing is now supported within the credit assessment tool. For self-employed customers, a new three-option model accommodates a wider range of circumstances – from wages only to one- or two-year financials – a shift that opens the door to clients many brokers had previously found difficult to place with ME.

“We needed to see the system work in production with early pre-broker pilots,” Lockwood says. “This reduced risk for brokers and their customers in using our new operation, while also validating that we could scale it.” Alongside the new broker platform, ME has a dedicated hypercare team to support brokers through early adoption, resolving issues quickly and helping accelerate what ME calls ‘time to yes’ outcomes. Early results that speak for themselves The feedback from brokers who used the platform through its pilot and second-stage rollout has centred on a few clear themes: ease, speed, simplicity and the reassurance of being able to talk to someone. Unconditional approvals are arriving within days – in some cases minutes – after queries are resolved with assessors. Brokers have highlighted the ability to reach assessors directly by phone as a genuine differentiator, one that cuts through the cycle of missing information requests that can stall even straightforward applications.

The serviceability calculator and application workflow have consistently drawn praise for being simpler and more intuitive than what came before. Brokers have also enjoyed being able to split multiple loans within a single application – the kind of feature that matters most in complex scenarios involving investors or self-employed clients. Two products, one clear intent At the centre of the new offering sit two home loan products built around different customer needs. The EconoME Home Loan provides a straightforward, competitive option with no annual fees. The CompleteME Home Loan offers more structural flexibility, with up to 10 offset accounts for individuals (or 30 for joint entities) – a feature that has attracted particular interest from investors and customers managing more involved lending arrangements.

Both products include split-loan options (up to six splits at application, unlimited post-settlement), fixed rate terms from one to five years, up to 10 years of interest-only on variable interest rate investment loans, and fee-free redraw during variable interest rate periods, with a minimum redraw amount of $100. “A key focus of our team is being more relevant for brokers and customers in both our offering and our policy,” Lockwood says. The products, he explains, are designed to complement the platform and policy enhancements, giving brokers a broader and more accessible range to place for clients across a wider set of needs. What customers experience in the meantime While brokers are navigating applications, their clients are not waiting passively. The customer-facing ‘ME Go’ app lets customers manage their loans independently from day one. Onboarding is fast, account set-up is streamlined and, once active, customers can choose their repayment accounts, set frequency and payment days, and for CompleteME Home Loans link up to 10 offset accounts for individuals (or 30 for joint entities). The app also provides the client visibility over upcoming repayments, rollovers and property equity, with instant payment capability through Osko and PayID. Brokers benefit from fewer routine account management questions, which leads to less time spent on simple administrative tasks and more opportunities to offer their specialised guidance.

“ME aims to be the broker’s bank of choice by offering an easier, faster and more supportive platform. This gives brokers confidence to position ME as a strong challenger brand and alternative to the majors”

What comes next? BOQ Group is building an end-to-end digital bank while also retiring a significant number of systems, allowing the bank to grow at scale, with a lower unit cost, and deliver exceptional experiences for its brokers and customers. ME’s new broker platform and home lending experience is part of this wider digital transformation work. In terms of product enhancements, ME’s new broker platform is looking to support upcoming off-the-plan purchases, construction loans, guarantor arrangements and the First Home Owner Grant – capabilities that will extend the platform’s reach into lending scenarios currently handled by other lenders on brokers’ panels.

Built for brokers and designed to deliver more for customers

Published 15 Apr 2026

Johnny Lockwood, ME

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GREATER FLEXIBILITY TO STRUCTURE loans

Rate-lock fees collected at settlement

Up to 10 years interest-only on variable investment loans

ME’s new home loan experience

Smoother customer onboarding and service functionality in the ME GO app

Smarter processes, stronger credit options, better outcomes with ME

Serviceability calculator NOW includes negative gearing

Self-employed options expanded:

A staged rollout designed to give brokers confidence Lockwood says the gentle introduction of ME’s new digital home loans was intentional, allowing the bank to validate the platform under real volumes before extending it further. It started with a single aggregator to keep disruption low while monitoring performance. “Feedback from our aggregator partners has been overwhelmingly positive, praising the rollout as smooth and simple and reinforcing strong support for the direction we’re heading together,” Lockwood says. By the time ME extended the rollout to all remaining aggregators, the platform had already been stress-tested across a broad range of lending scenarios.

The bigger picture, as Lockwood frames it, is about credibility. “ME aims to be the broker’s bank of choice by offering an easier, faster and more supportive platform,” he explains. “This gives brokers confidence to position ME as a strong challenger brand and alternative to the majors.” While the upgrade to ME’s systems is all about the technology, the currency at stake is trust. For brokers, the real product they are selling is the confidence to report back to clients in a timely fashion. That confidence is earned in dozens of small interactions, from the initial enquiry to the final settlement. With the new platform’s speed and clarity, the fog of home lending can lift a little quicker.

Johnny Lockwood, general manager for broker and strategic partnerships at ME, says broker and aggregator input informed the platform’s design, resulting in a seamless digital home lending experience that can support more complex lending options. “Their insights shaped a more intuitive and transparent workflow that reduces admin, removes friction and improves visibility, giving brokers clearer oversight from submission through to settlement,” he says.

Wages only 1-year financials 2-year financials

P&I max LVR lifted to 95% (incl. LMI) Interest-only max LVR lifted to 90% (excl. LMI)

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