Profile
“My strongest professional quality is my ability to build trust and long-term relationships, whether with clients, colleagues, or stakeholders”
Danny Ibrahim,
KeyRate Mortgage
From a young, passionate broker to an industry-recognised leader, Chuyu (Kiki) Feng has embarked on a journey of relentless growth, integrity and results.
As a senior mortgage broker at AUSUN Finance Box Hill, Feng has spent the past seven years building more than just a business. She has built a movement of trust, service, and strategy.
Leading a dynamic team of seven people – three CR, three full-time support staff, and one part-time administrator – Feng blends sharp technical expertise across residential, commercial, SMSF and business lending with an unwavering dedication to client success. Her team’s mantra? Customer first, always.
Under her contribution, the Box Hill branch of AUSUN Finance has grown into a high-performing office known for its strong compliance standards, client satisfaction and consistent settlement volumes. Feng played a pivotal role in shaping internal processes, mentoring junior brokers and fostering a culture of learning and collaboration.
Her in-depth understanding of lender policy and strategic thinking has elevated the branch’s reputation, making it a trusted choice for clients across Australia.
Feng’s impact goes beyond deals closed. She is a mentor, a collaborator and a visionary who uplifts others as she rises. With heart, drive and humility, Feng is not just shaping her future – she’s reshaping the future of mortgage broking.
893A Canterbury Road, Box Hill, VIC 3128
0423 195 686
kiki@ausunfinance.com.au
linkedin.com/in/kiki-feng-1b26b8250
ausunfinance.com.au
Chuyu (Kiki) Feng
Senior Mortgage Broker
AUSUN Finance Box Hill
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Bio
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Profile
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Bio
Milestones
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Bio
Milestones
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made”
Danny Ibrahim,
KeyRate Mortgage
2018
2019
2020
2021
2023–2024
Joined the industry
2018
Became a licensed broker
2019
Began team building
2020
Winner of MPA Young Gun award
2021
2023: Started leading a team of three licensed brokers
Finalist for Mortgage Broker of the Year - Metro 2023 at Mortgage Business Awards
Honoured as one of MPA’s Elite Women
Finalist, Broker of the Year – Residential (AMA) Oct 2023: Finalist – Broker of the Year Productivity (AMA)
2024: Finalist, Mortgage Broker of the Year – Metro (MBA)
2023–2024
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
As a founding member of WOW! (Women. Opportunity. Winning.), an employee resource group created for all women of Ryan Specialty, Phillips Topping has long championed for women in the industry.
“It’s very important to set an example and to not only inspire but mentor other females,” she adds.
In addition to her sharp marketing eye, the key to Phillips Topping’s success lies in her high-energy approach and positive attitude.
“As the leader of a team, it’s important to motivate and encourage your team members. People work very hard and do their best and it’s important to recognize these efforts. For my career overall, my attitude has been one of curiosity. The more you can learn, the better you’ll understand the business, and then the deeper your knowledge will become, making you a better team member.”
Chief underwriting officer of executive risk at Chubb
President of financial insurance solutions at Kemper
Chief underwriting officer at Axis Capital
CEO of global Insurance at Endurance
CEO of global Insurance at Sompo International
A significant part of his focus today is staying ahead of regulatory change while maintaining a seamless client experience. He tracks updates from regulators and lenders closely and works with his teams to adjust systems as needed.
“My approach to my role and my career has always been rooted in passion, focus, and a relentless pursuit of excellence,” he says. “I’ve never been driven solely by profit or business metrics. I believe in hiring great talent, trusting them, and pushing boundaries because innovation doesn’t come from playing it safe.”
His experience isn’t limited to Canada. Ibrahim has worked in the US and UAE, which shaped his global perspective and comfort with adapting to different markets. He thrives on risk, viewing setbacks as stepping stones to progress.
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made,” he adds.
That outlook continues to guide his work and reflects his broader goal of helping move the industry forward. Through his brokerage, lending company, and legal services, Ibrahim is focused on creating long-term value for his clients, his teams, and others working in the field.