Profile
“The single biggest achievement of my career has been building what I call the Cinch family, where diversity is not a buzzword for us; it’s something we openly seek and embrace”
Suvidh Arora,
Cinch Loans
After suffering a life- and limb-threatening injury following his arrival in Australia in December 2013, Suvidh Arora was told he might never walk again. That devastating news ignited a fire within him, as he was determined to recover so he could play with his children and help care for them as they grew up.
Through sheer will and resilience, Arora got back on his feet, and after some soul-searching he founded his Victoria brokerage, Cinch Loans. He combined his finance, strategy, educator skills and out-of-the-box thinking to create an award-winning business from scratch.
Arora clinched the No. 1 spot in MPA’s Top 100 Brokers of 2023 after writing $457 million in the 12 months ending 30 June. The chief solutions officer prides himself on believing that every problem has a solution, and his job is to find it.
“The single biggest achievement of my career has been building what I call the Cinch family, where diversity is not a buzzword for us; it’s something we openly seek and embrace,” says Arora. “We don’t just have gender diversity within the team; we are also diverse in age, religion, ethnicity, educational background, languages we speak and even our sense of humour.”
Arora has fostered a thriving culture at Cinch, underpinned by the close-knit team who work collaboratively in the best interests of their customers while stepping up to help each other in times of need.
“This translates into the entire team treating our customers as our extended family, and we become close friends who work together and achieve our clients’ goals, celebrate their achievements like our own and keep delivering value to our extended Cinch family,” he says.
906/401 Docklands Drive, Docklands, Vic 3008
0458 872 992
admin@cinch.loans
linkedin.com/in/suvidharora
cinch.loans
Suvidh Arora
Founder and Chief Solutions Officer
Cinch Loans
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Bio
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Profile
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Bio
Milestones
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Bio
Milestones
“I always try to ensure that I am one step ahead in providing proactive advice to my clients”
Suvidh Arora,
Cinch Loans
2004–2008
2008–2011
2011–2013
2016–present
2019–present
Educator and Head of Sales at Career Launcher
2004–
2008
Investment Banker at JP Morgan and UBS
2008–
2011
Strategy Consultant at Inflection Point
2011–
2013
Founder and Chief Solutions Officer at Cinch Loans
2016–
present
Principal and founder at Ortus Financial
Rakowski was recognised as one of MPA’s Top 100 Brokers in 2021 and 2022
Ortus was a finalist for New Brokerage of the Year at the Australian Mortgage Awards in 2020 and 2021
2019–
present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
With a reputation for bringing a sense of calm to challenging situations and a profound empathy for the client’s journey, Arora ensures excellent client results by staying focused on finding solutions.
Consistently delivering exceptional client outcomes can be challenging. Still, Arora and his team have devised strategies to ensure they remain at the forefront by creating a culture of continuous learning that prioritises improving their knowledge, processes and technology. New team members who come aboard share similar values, passion and a laser-sharp focus on achieving the best possible customer outcomes.
Arora’s remarkable success is due to his unwavering commitment to customer service, a strategy he affirms as the best, with 90% of new business coming from word-of-mouth referrals over the past three years.
Being proactive in meeting the client’s needs starts from day 1, as Arora and his team set out to uncover goals and long-term property acquisition plans to build a forward-thinking strategy for them.
“I always try to ensure that I am one step ahead in providing proactive advice to my clients,” he says. “The key reason for achieving this recognition and success has been consistency, whether in customer service, our processes, continuous improvement, dealing with lending partners or messaging about our value proposition.”
There is no limit to what Arora will achieve in the future since he eschews setting big targets or goals to embrace the challenges of a dynamic and fast-moving mortgage market. His focus remains on striving to do better today than yesterday and improving by 1% daily, unlocking his potential for unlimited growth.
What are his plans for the future?
On a business level, “more of the same. I will continue to empower and encourage my staff to perform at their best as I have done for the last decade. I will continue to advocate for my clients, embracing new technology and being open to business and industry changes.”
On a personal level, Dixon invests significant time, effort and funds, along with his GT3, to support many charities through his passion for motorsport. From participating in and sponsoring the Thunderbolt Run (which provides tens of thousands of dollars in support for Beyond Blue and Prostate Cancer), to organising and running the Track Knights for Amira charity night where 28 Exotic Supercars raised funds through passenger laps in wet conditions, Dixon states “this is our time to give back to the community and those in need. My friendships and association with those seeking to do the same, allows us to contribute to those less fortunate and raise funds and awareness”.
He adds: “To be able to give back to the community is rewarding and fulfilling. I am honoured to be in a position where I can raise funds for those less fortunate and in need.”