Headquarters:
32 Cohen Street, Belconnen, ACT 2617
Year founded:
2019
Number of employees:
14
Phone:
02 6173 6399
Email:
lmcanberra@loanmarket.com.au
Website:
broker.loanmarket.com.au/canberra
LinkedIn:
linkedin.com/company/loan-market-canberra
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Nitish Kumar
Franchise Owner
Jessie Chen
Senior Mortgage Broker
Jessica Pham
Administration Manager
Leadership
Nitish Kumar is the founder and franchise owner of Loan Market Canberra. His journey in the broking industry began in 2017, transitioning from a successful career in real estate to pursue his passion for finance and helping others achieve their homeownership dreams.
Kumar has been dedicated to providing unparalleled service and expertise to clients throughout Canberra and beyond. His deep understanding of the local market combined with his commitment to client satisfaction has made the business a trusted name in the industry.
Beyond his professional pursuits, Kumar cherishes spending time with his young family.
Franchise Owner
Nitish Kumar
With a Bachelor of Accounting and Finance from the University of Queensland, Jessie Chen embarked on her broking career in 2011. Since relocating from Brisbane to Canberra in 2014, she has made the bush capital her home alongside her lovely family. Driven by a customer-centric approach, Chen is committed to being your trusted adviser, providing tailored solutions that best suit your specific needs. She is passionate about building lasting relationships supported by long-term clients and referral sources. When you need assistance with a mortgage, Chen strives to be the person you think of first.
Senior Mortgage Broker
Jessie Chen
With over a decade of experience in the mortgage broking industry, Jessica Pham’s deep understanding of every facet of the loan process and post-settlement care ensures that the clients receive top-notch service from start to finish. She plays a vital part in ensuring a positive and professional experience for all clients. Her friendly and helpful personality makes her the perfect fit for guiding clients through their journey, from initial consultation to settlement and beyond. Outside of work, Pham enjoys indulging in her passions for wine-making and salami crafting with her family, as well as embracing the rhythm of Latin dancing.
Administration Manager
Jessica Pham
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
Jackie Liberman
Compliance Manager
Jackie Liberman manages FoodLegal’s highly skilled compliance team. She has extensive experience in product development, quality and regulatory compliance, advising companies on both a global and national scale.
Compliance Manager
Jackie Liberman
Jacques G. Sarraf
General Manager, Cosmaline
Jacques G. Sarraf brings over a decade of FMCG industry experience to his role as general manager at Cosmaline, a part of Malia Group and a rapidly growing personal care company in the MENA region. Throughout his tenure, Sarraf has adeptly driven growth and profitability, successfully expanding market share and optimizing operational efficiency alongside strategic entries into new markets and product categories.
An advocate of sustainability, fitness, and wellness, Sarraf promotes environmentally friendly practices and encourages individuals to adopt healthy and active lifestyles.
General Manager, Cosmaline
Jacques G. Sarraf
Loan Market Canberra doesn’t just broker mortgages; it builds lasting relationships and supports its clients’ financial goals in the long term.
The leading brokerage distinguishes itself through its commitment to customer satisfaction and customised solutions. Its dedication to providing exceptional client service from the initial consultation to settlement and beyond sets them apart from competitors. This proactive approach to client care reinforces Loan Market Canberra’s reputation for reliability and trustworthiness.
Fostering a supportive and inclusive work environment where all team members feel valued and empowered is paramount. Its culture of integrity, collaboration and commitment to excellence forms the bedrock of its award-winning status as one of MPA’s Top Brokerages of 2024.
“We truly operate like a family,” says franchise owner Nitish Kumar. “This camaraderie and mutual respect translate into our work, as we support each other in achieving personal and professional goals.”
Loan Market Canberra’s leaders have been instrumental in shaping its top performance and driving success. They have created a cohesive, high-performing team that consistently delivers outstanding results and exceptional client service.
Kumar built the business from the ground up. His skill, passion and visionary leadership drove the brokerage to be what it is today. Kumar’s hands-on approach and unwavering commitment to excellence have fostered a culture of innovation and client-centricity within the business.
Senior mortgage broker Jessie Chen has dramatically increased the office’s lodgements since coming on board. She expanded its network by building relationships with referral partners outside regular avenues and serves as an inspiring mentor to newer brokers, sharing her expertise and guiding them towards excellence.
Jessica Pham, administration manager, has been pivotal in developing and implementing internal processes, ensuring clients receive second-to-none service. She manages the broker team, providing the tools to perform at their best. Pham’s attention to detail and organisational skills have significantly enhanced operational efficiency and client satisfaction.
Loan Market Canberra’s strategy has prioritised refining internal processes and strengthening its centralised administration team for several years. Streamlining these processes has enhanced operational efficiency and experienced significant team growth.
“Our commitment to optimising every stage of the client journey has led to quick turnarounds for processing, improved client satisfaction and a stronger, more agile business capable of adapting to evolving market needs,” Kumar says.
The brokerage’s biggest revenue driver has been the strategic employment and relationship opportunities it leverages to expand capacity and enhance lead sources. The company has built a competent and cohesive team by carefully selecting and bringing on board skilled brokers and support staff through word of mouth and referrals.
“Our success in retaining clients is deeply rooted in our proactive and transparent communication policies,” he adds. “Our brokers are expected to prioritise contacting new leads above all else, as making a strong first impression is crucial. We firmly believe in doing what we say we will do. This means our brokers promptly contact new leads to initiate the relationship with a positive and professional interaction.”
Looking ahead, the team is determined to become the number one brokerage in Canberra through growth and community engagement initiatives. Its plan includes expanding its team of skilled brokers and support staff and investing in their ongoing training and development programs to ensure they stay at the forefront of industry trends while maintaining the highest standards of expertise and professionalism.
“Simultaneously, we are committed to deepening our engagement with the local community through various initiatives such as local sponsorships, fundraising events and educational seminars,” says Kumar. “By actively participating in community events and supporting local causes, we aim to build strong relationships and foster a sense of trust and goodwill within the community.”
Through these strategic initiatives, Loan Market Canberra is well positioned to achieve its growth targets and solidify its position as the leading brokerage in Canberra.
Matthew Dover
Head of Operations
Natalia Child
Head of Broker and Professions CPD
Maxine Owen
Head of Finance
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Matthew Dover worked at Renovation Insurance Brokers with MD Douglas Brown before becoming part of the launch team for Renovation Underwriting in 2018. As head of operations, he works closely with the underwriting team, holds key relationships with all partners across the insurance sector and is integral to the delivery and performance of multiple, transactional policy portals for the sector.
Head of Operations
Matthew Dover
Natalia Child began her career in insurance in 2012 and, since then, has worked in both underwriting and private client broking. She is chartered, has an advanced diploma in insurance and has a law degree.
Passionate about education, Child is responsible for delivering the CDP program and the Contract Works Academy, designed to upskill renovation knowledge and increase confidence across the sector.
Head of Broker and Professions CPD
Natalia Child
With over 30 years of experience in the finance and accounting sector, Maxine Owen has worked in a wide variety of industries, including private medical, vehicle, transport and education. When she joined Renovation Underwriting in 2017, Owen brought with her a deep understanding of corporate treasury and the foreign exchange/money market, along with the management of multi-currency exposure with inter-company transactions. She is also an affiliated member of AAT, the professional body for accounting technicians.
Head of Finance
Maxine Owen
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
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Medals
BDM support
Brand recognition and reputation
Broker communication, training and development
Commission structure
Online platforms and services
Overall service level
Premium stability
Product innovation
Product range
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
employee benefits
regional retail P&C
specialty P&C
underwriting
direct-to-consumer programs
“Alliant has achieved growth in each of these categories via a potent combination of organic growth and strategic acquisitions with plans to continue on this forward trajectory,” explains executive vice president and director, M&A development, Stephen Farr. “Our goal is to achieve strong organic growth, over 10%, augmented by selective and strategic M&A activity.”
Breaking down the specific drivers of growth, Farr adds, “Alliant’s P&C verticals have achieved the highest level of growth in the brokerage space, and the company’s generalist producers have also been a beneficiary by virtue of producing more complex, industry-specific accounts via partnerships with Alliant specialty brokers. Our direct-to-consumer business has been growing at a rapid rate via acquisitions and alignment with other Alliant divisions on cross-selling opportunities.”
The firm enables its team to work effectively with a synergy-creating structure.
Zimmer says, “The Alliant experience is defined by best-in-class teams, service, innovation, and a dynamic and collaborative environment where we work together to achieve powerful, long-term results for our clients and partners. We proactively eliminate walls and silos within our organization, allowing our team members to be both responsive and innovative in their approach to serving clients.”
The firm’s profile was boosted with the launch of Alliant Consumer Group, a dedicated unit housing Alliant’s growing portfolio of consumer-facing operations.
There was also the creation of the Alliant Insurance Foundation in 2023, a charitable, non-profit organization focused on promoting justice and equality by expanding access to opportunities for career growth and advancement for individuals with diverse backgrounds and life experiences.
Alliant also has an active philanthropy program. Across 2023, Alliant professionals collectively raised/contributed:
more than $1 million in funds
over $2.3 million in combined monetary and in-kind donations through an annual World Food Derby initiative
2,320 volunteer hours to numerous deserving organizations, making a significant community impact
Alliant’s progress is set to continue, as underlined by Zimmer, who has confidence in the firm’s people to deliver continued excellence.
“We believe in our business plan, and it has proven successful. We don’t feel the need to change that. Our core business plan will continue to drive the company forward, complemented by new opportunities that may arise in the future.”
Turnaround time – claims
Turnaround time – new business
Overall
