Headquarters:
101 Moray Street, South Melbourne, VIC 3205
Year founded:
2020
Number of employees:
46
Phone:
0394955000
Email:
hello@loangallery.com.au
Website:
loangallery.com.au
LinkedIn:
au.linkedin.com/company/loan-gallery-finance-pty-ltd
"We are constantly living by our core values: integrity, impact and teamwork"
Julie Giraldi,
CAAT Pension Plan
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
LOAN GALLERY
FINANCE
Steve Matsoukas
Director
Sandra Andrews
Human Resources Manager
Audrey Yap
Chief People Officer
Leadership
Steve Matsoukas is the director of Loan Gallery Finance. He is passionate about helping people realise their property-owning aspirations.
At Loan Gallery Finance, the team of finance brokers consistently provides finance solutions, and property and construction expertise, to benefit all stakeholders. Steve believes a finance broker’s primary role is to assist clients to confidently navigate a clear path through the ownership process from deciding to purchase, to loan structuring, to property selection, to settlement and beyond.
Director
Steve Matsoukas
Sandra Andrews is the human resources manager at Loan Gallery Finance. She has 10 years of experience in managing high-performing teams across multiple industries. She believes in open, honest and transparent communication at all levels, as well as encouraging out-of-the-box thinking.
Human Resources Manager
Sandra Andrews
As chief people officer of 360MMS, Audrey Yap is responsible for all aspects of human resources, including recruitment, talent management, people engagement, compensation and benefits, workforce planning, policy and procedure. She is particularly proud of her work in creating and fostering a culture of open communication. She enjoys practicing yoga and maintaining her own health and well-being in her spare time.
Chief People Officer
Audrey Yap
SPECIAL REPORT
Home
Bio
“We are constantly living by our core values: integrity, impact and teamwork”
Julie Giraldi,
CAAT Pension Plan
“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
Read on
Award Winner
LOAN GALLERY
FINANCE
Vivianne Gauci
Senior Vice President
Marketing and Contact Center
Sandra Andrews
Human Resources Manager
Steve Matsoukas
Director
Leadership
Headquarters:
101 Moray Street, South Melbourne, VIC 3205
Year founded:
2002
Number of employees:
46
Phone:
0394955000
Email:
hello@loangallery.com.au
Website:
loangallery.com.au
LinkedIn:
au.linkedin.com/company/loan-gallery-
finance-pty-ltd
Steve Matsoukas is the director of Loan Gallery Finance. He is passionate about helping people realise their property-owning aspirations.
At Loan Gallery Finance, the team of finance brokers consistently provides finance solutions, and property and construction expertise, to benefit all stakeholders. Steve believes a finance broker’s primary role is to assist clients to confidently navigate a clear path through the ownership process from deciding to purchase, to loan structuring, to property selection, to settlement and beyond.
Director
Steve Matsoukas
Sandra Andrews is the human resources manager at Loan Gallery Finance. She has 10 years of experience in managing high-performing teams across multiple industries. She believes in open, honest and transparent communication at all levels, as well as encouraging out-of-the-box thinking.
Human Resources Manager
Sandra Andrews
Vivianne Gauci is responsible for increasing brand awareness and affinity, driving originations growth through digital and direct to consumer channels. She also oversees advertising and PR, supporting the sales team’s expansion of HomeEquity Bank’s reach through banks, wealth, and mortgage broker channels, product marketing, and leading the consumer contact center. Her “people first” leadership and strategic sense have led to consistent growth across the consumer and referred channels, enabling the company to build a brand that connects with its partners and clients.
Senior Vice President
Marketing and Contact Center
Vivianne Gauci
SPECIAL REPORT
Home
Bio
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
“We are constantly living by our core values: integrity, impact and teamwork”
Julie Giraldi,
CAAT Pension Plan
Read on
Award Winner
LOAN GALLERY FINANCE
Cindy Martel
Vice President,
Finance
Sandra Andrews
Human Resources Manager
Steve Matsoukas
Director
Leadership
Headquarters:
101 Moray Street, South Melbourne, VIC 3205
Year founded:
2002
Number of employees:
46
Phone:
0394955000
Email:
hello@loangallery.com.au
Website:
loangallery.com.au
LinkedIn:
au.linkedin.com/company/loan-gallery-finance-pty-ltd
SPECIAL REPORT
Home
Bio
Steve Matsoukas is the director of Loan Gallery Finance. He is passionate about helping people realise their property-owning aspirations.
At Loan Gallery Finance, the team of finance brokers consistently provides finance solutions, and property and construction expertise, to benefit all stakeholders. Steve believes a finance broker’s primary role is to assist clients to confidently navigate a clear path through the ownership process from deciding to purchase, to loan structuring, to property selection, to settlement and beyond.
Director
Steve Matsoukas
Sandra Andrews is the human resources manager at Loan Gallery Finance. She has 10 years of experience in managing high-performing teams across multiple industries. She believes in open, honest and transparent communication at all levels, as well as encouraging out-of-the-box thinking.
Human Resources Manager
Sandra Andrews
Vivianne Gauci is responsible for increasing brand awareness and affinity, driving originations growth through digital and direct to consumer channels. She also oversees advertising and PR, supporting the sales team’s expansion of HomeEquity Bank’s reach through banks, wealth, and mortgage broker channels, product marketing, and leading the consumer contact center. Her “people first” leadership and strategic sense have led to consistent growth across the consumer and referred channels, enabling the company to build a brand that connects with its partners and clients.
Senior Vice President
Marketing and Contact Center
Vivianne Gauci
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Vivianne Gauci
Senior Vice President
Marketing and Contact Center
Vivianne Gauci is responsible for increasing brand awareness and affinity, driving originations growth through digital and direct to consumer channels. She also oversees advertising and PR, supporting the sales team’s expansion of HomeEquity Bank’s reach through banks, wealth, and mortgage broker channels, product marketing, and leading the consumer contact center. Her “people first” leadership and strategic sense have led to consistent growth across the consumer and referred channels, enabling the company to build a brand that connects with its partners and clients.
Senior Vice President
Marketing and Contact Center
Vivianne Gauci
Audrey Yap
Chief People Officer
As chief people officer of 360MMS, Audrey Yap is responsible for all aspects of human resources, including recruitment, talent management, people engagement, compensation and benefits, workforce planning, policy and procedure. She is particularly proud of her work in creating and fostering a culture of open communication. She enjoys practicing yoga and maintaining her own health and well-being in her spare time.
Chief People Officer
Audrey Yap
Audrey Yap
Chief People Officer
As chief people officer of 360MMS, Audrey Yap is responsible for all aspects of human resources, including recruitment, talent management, people engagement, compensation and benefits, workforce planning, policy and procedure. She is particularly proud of her work in creating and fostering a culture of open communication. She enjoys practicing yoga and maintaining her own health and well-being in her spare time.
Chief People Officer
Audrey Yap
Cindy Martel
Vice President, Finance
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
Cindy Martel
Vice President,
Finance
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
Vivianne Gauci
Senior Vice President
Marketing and Contact Center
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
To excel as an employer in one of the toughest job markets in years, teamwork is essential.
“We understand that no individual knows everything, and a champion team will always come out ahead of a team of champions,” says Loan Gallery Finance Director Steve Matsoukas.
“We value teamwork in everything we do,” he says.
Steve gives a recent example of evaluating new software to introduce into the business.
While other firms might restrict such a selection process to the IT department or top management, Loan Gallery put together a working group of those that would be using the new software and based the evaluation on their feedback of its impact on their clients and their ability to look after their clients.
“The evaluations have been guided by the management team, but the decisions have been based on the feedback from the brokers and file managers on how the software would affect them and our clients,” he says.
Company-wide discussions on any important matter are regular.
Loan Gallery is one of only 16 firms to make the MPA Top Mortgage Employer winners list, but Steve insists that it was business as usual that got them there.
“We didn’t do anything special or different in the last 12 months. We continued doing what we’ve always done.”
This consistency of approach, combined with an open culture, makes Loan Gallery a place where employees from all walks of life have a voice.
“We have an internal mantra of open, honest and respectful conversations amongst ourselves and everyone we come into contact with.”
Around 20 nationalities are represented in the team of just under 50 and being able to talk to anyone about anything is a key ethos for the firm. Steve explains that it is often the little things that make the most impact.
“We need to understand that how we make people feel is as important as every other aspect of their employment.”
Loan Gallery makes an effort to be focused and attuned to the needs of the people in its teams.
“We couple this with the idea that family and the welfare of each team member comes before work. We work hard because of our size and settlement flows, but never at the expense of the person or their family.”
Even so, he acknowledges that to succeed in broking takes maximum commitment. Broking is sometimes promoted as a “lifestyle” choice with images of people operating their laptops from poolside deckchairs, or independent brokers closing the office early on Fridays to play tennis or golf.
“I don’t know any successful brokers that work part-time hours,” says Steve.
“To be successful in any industry, you need to do more than the minimum.”
He thinks this ought to be emphasised to anyone thinking of becoming a broker.
Another change that dovetails with misplaced lifestyle expectations is improvement in the skill sets of those wanting to join the industry.
“I’ve long believed we need to formalise the training of all potential brokers via a degree qualification.”
Being more prepared would lead to better outcomes in terms of retention, an important issue in an economy where almost a third of all employing businesses are having difficulty finding suitable staff to fill jobs.
“I believe it’s the lack of preparation that sees so many enter, struggle, fail and leave.”
To help brokers with the skills they need to succeed, Loan Gallery established its own internal training program for every broker and file manager it recruits.
Loan Gallery is also unusual in that it has a management team responsible for a range of aspects across the business.
“There aren’t many brokerages in the country that have dedicated managers for Operations, Compliance and Human Resources,” says Steve.
The challenge in the current job market is finding quality people to recruit. But once someone joins Loan Gallery, it is rare for them to depart.
“Quality people come and stay. We don’t lose the people we rate highly.”
“Now, we have much more frequent recognition awards because we want to celebrate people staying at CAAT and recognize the contributions that they bring to the organization”
Julie Giraldi,
CAAT Pension Plan
Brent Fillmore
Founder
Cody Woolf
Director, Health, Safety and Environment
Karen Bannister, CM
Vice President, Marketing
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and Call Centre Operations
Sarah M Stewart
Brent Fillmore
Cody Woolf
Sarah M Stewart
Associate Vice President, Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Cody Woolf
Director, Health, Safety and Environment
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich
School of Business, and most recently completed the Communications and Leadership Program at
The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and
Call Centre Operations
Sarah M Stewart
Brent Fillmore
Founder
Karen Bannister, CM
Vice President, Marketing
Cody Woolf
Director, Health,
Safety and Environment
Sarah M Stewart
Associate
Vice President, Leasing and Call Centre Operations
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the
Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years
of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation
of the company’s internal customer
service department.
Associate Vice President,
Leasing and Call Centre Operations
Sarah M Stewart
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