Headquarters:
Sydney and Brisbane
Year founded:
2013
Number of employees:
100+
Phone:
0418 423 224
Email:
alex.hyndman-hill@infinity.com.au
Website:
infinitygroupaustralia.com.au
LinkedIn:
linkedin.com/company/infinity-group-australia
Graeme Holm
Co-founder and Director
Rebecca Holm
Co-founder and Director
Helena Christakos
Chief Operations Officer
Leadership
Graeme Holm, co-founder of Infinity Group Australia, is an award-winning financial strategist with over two decades of experience. His mission is to challenge the traditional approach to money management by equipping Australians with the education, tools and accountability they need to achieve financial freedom.
Co-founder and Director
Graeme Holm
Rebecca Holm co-founded Infinity Group with a focus on operational excellence, client care and building a thriving workplace culture. Her expertise in strategic leadership and people development has been instrumental in the company’s growth and recognition as a Top Mortgage Employer.
Co-founder and Director
Rebecca Holm
Helena Christakos, with 20+ years in finance and nine in major bank management, specialises in technology, insurance and optimising operations in dynamic landscapes.
Chief Operations Officer
Helena Christakos
David McCulloch
Chief of Staff
David McCullough is a senior executive with 17+ years of leadership experience across hospitality, entertainment and media. He has held key roles including GM – TA strategy & onboarding at The Star Entertainment Group and vice president of operations at Accor, driving talent strategy, cultural transformation, and operational excellence across the Pacific region.
Chief of Staff
David McCulloch
Lou Pavatich
General Manager Property
Lou Pavatich boasts 15+ years in real estate, development, and 40+ years in financial services. As a business owner, he managed 350+ staff with $10M+ annual turnover.
General Manager Property
Lou Pavatich
Jonathon Desmond
Chief Technology Officer
Francine Minervini
Senior Vice President, Chief Technical Claims Officer
Nicholas Webber
VP, WC Litigation
Pam Chhabra
Manager – Residential Strata
Jonathon Desmond has decades of experience in the IT field, with 20 years as a technology leader in the UK healthcare industry. He is highly experienced in technology leadership, software development and total systems design.
Chief Technology Officer
Jonathon Desmond
Francine Minervini is chief technical claims officer at Arch Insurance. She joined the company in 2007 as an assistant vice president in the casualty division and has held various roles of increasing responsibility in the claims department, ultimately being promoted to senior vice president in 2018.
Prior to joining Arch, Minervini held several claims handling roles with AIG. She has her JD from New England School of Law and a Bachelor of Arts in political science from Seton Hall University. She is licensed to practice law in New Jersey and New York.
Senior Vice President, Chief Technical Claims Officer
Francine Minervini
Cemal Akgul sees the head of risk and collections role as pivotal in guiding and influencing business decisions. He has more than 15 years of experience across financial and government services, most recently with the NDIS, where he was the leading consultant driving the Risk Management process’ nationwide. Prior to that, he served various roles at BMW Finance across the United States, Hong Kong, Germany and Australia.
During Akgul’s tenure at BMW Finance, he predominately worked in risk management, guiding the organisation through seismic changes between 2016 and 2018. In his time prior, he was based out of New York, leading BMW Finance’s American subsidiary's market risk and data analytics teams between 2011 and 2016.
Akgul values a balanced approach to business, encourages a positive work culture and is passionate about teaching and guiding the business and individuals at IQumulate.
Head of Risk and Collections
Cemal Akgul
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
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Adam Basaldella
Manager – Claims
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
“We are committed to building a workplace where all voices are heard, respected and empowered”
Graeme Holm,
Infinity Group Australia
“We don’t just provide services; we partner with clients for long-term success. This commitment extends internally, too. We invest in staff development and nurture leadership at every level”
Graeme Holm,
Infinity Group Australia
Infinity Group Australia made MPA’s Top Mortgage Employers list for 2025, recognition built on how it looks after its people and its clients.
Coaching is part of how the business runs, and it’s built into every step of the lending process. Clients achieve their lending goals and also receive long-term support built on education, accountability and personal growth.
Founded by Graeme and Rebecca Holm, Infinity’s model is anchored in the idea that financial fitness is the result of creating better habits. That belief runs through every part of the business. Employees are trained to guide clients on their journey to reach financial goals. Infinity prioritises shared wins in an environment where career progression is built on client success stories.
“We don’t just provide services; we partner with clients for long-term success,” says director and co-founder Graeme. “This commitment extends internally, too. We invest in staff development and nurture leadership at every level.”
IQumulate invests in education and people, which are vital to attracting new business and talent to the company.
“We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.”
Clients can also expect a lot from working with IQumulate.
“Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”
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Overall
Infinity’s founders take a direct approach to leadership. Graeme brings experience in financial strategy and a focus on education. Rebecca drives the strategic vision of the company, ensuring a client experience is seamless and the team aligned. Together, they’ve built a workplace where people know what’s expected and feel connected to why it matters.
The coaching-first model has helped over 85% of clients pay down their mortgages faster than industry averages. Staff are mentored, trained, and supported with that same level of intention. More than 90% of the team completed advanced training in 2024, and retention sits above 88%. The firm grew its workforce by 20% while keeping client satisfaction high.
Every employee has access to individual coaching, external education and a clear growth plan. Feedback loops are embedded. Performance is reviewed often, and input is sought through surveys and open sessions. The result is a team that knows where it’s heading and how to get there.
Infinity’s DE&I efforts are tied to decision-making. Hiring and promotion are merit-based, with input drawn from across the business.
Graeme says it best: “We are committed to building a workplace where all voices are heard, respected and empowered.”
That focus has helped the company build a pipeline of diverse talent and create a workplace that reflects the clients it serves.
Work-life balance is part of the firm’s value proposition. Compensation includes base salary, performance incentives and recognition programs, but support doesn’t stop there. Flexible arrangements, wellness programs and an emphasis on internal mobility help the team stay motivated and engaged.
Leadership is expanding its internal training framework and investing in tools that personalise learning pathways. The goal is not just efficiency, but more room for employees to focus on high-value work. That means deeper client relationships, stronger teams, and a clearer line between action and outcome.
“Clients and partners can expect a transparent, collaborative, and results-driven experience,” Graeme says. “We pride ourselves on listening first, tailoring strategies to each client’s circumstances and holding them accountable to their goals.”