Headquarters:
96 Eugaree Street, Southport, Qld 4215
Year founded:
2012
Number of employees:
234
Phone:
0418 423 224
Email:
alex.hyndman-hill@infinity.com.au
Website:
infinity.com.au
LinkedIn:
linkedin.com/company/infinitygroupau
Graeme Holm
Co-founder
Rebecca Holm
Co-founder
Helena Christakos
Chief Operations Officer
Leadership
Known as Australia’s original Money Mentor, Graeme Holm spent almost a decade at a major Australian bank before co-founding Infinity Group with his wife, Rebecca, in 2012. He brings more than 20 years of experience across financial services, real estate, development and project marketing and is an accredited Top 100 Mortgage Broker. Under his leadership, Infinity has settled more than $3.359 billion in loans and $4.031 billion in real estate transactions, growing from a family home in Port Macquarie to offices across three states. He is the author of The Money Mentor and host of The Money Mentor Podcast.
Co-Founder
Graeme Holm
Rebecca Holm co-founded Infinity Group with Graeme in 2012 at her grandparents’ kitchen table in Port Macquarie, based on the belief that Australian families needed a coach rather than another lender. By the end of its first year, the business had more than 250 clients and had opened its first Sydney office. Holm has been central to shaping the client-first culture that underpins Infinity’s coaching model and its measurement of success through debt eliminated rather than debt written.
Co-founder
Rebecca Holm
Helena Christakos leads operations across Infinity Group, overseeing the systems, service standards and delivery structure that allow the coaching model to scale without dilution. Her remit spans the firm’s onshore, full-time teams across Queensland, New South Wales and Victoria, as well as the operating rhythm that keeps every client household supported by a four-person team. She was central to the decision to build a structured people and culture operating model as the workforce grew 57% between 2024 and 2025.
Chief Operations Officer
Helena Christakos
Rachael Howlett
Finance Strategist Team Leader and Money Mentor
Rachael Howlett is a multi-award-winning finance strategist, recognised as RateMyAgent Broker of the Year nationally and as a state winner in Queensland, Victoria and South Australia. She was also named in MPA’s Top 100 Brokers 2026 and AB’s 5-Star Brokers 2026. She leads a finance strategist team and mentors directly on client files. Over the past year, Howlett has created and published financial education content for Infinity’s audience and is now joining Graeme as the second voice of the Money Mentor brand, hosting and co-hosting across the podcast’s 2026 formats, including the First 90 Days series.
Finance Strategist Team Leader and Money Mentor
Rachael Howlett
David McCullough
Chief Experience Officer
David McCullough is a senior executive with more than two decades of operational leadership across hospitality, financial services, media and outsourcing. He has held VP and C-suite roles, including overseeing a group of more than 40 businesses with more than 4,500 employees. Known for building high-performing teams, driving revenue growth and making the complex simple, McCullough is a hands-on, people-centric leader based on the Gold Coast, Australia.
Chief Experience Officer
David McCullough
Jonathon Desmond
Chief Technology Officer
Francine Minervini
Senior Vice President, Chief Technical Claims Officer
Nicholas Webber
VP, WC Litigation
Pam Chhabra
Manager – Residential Strata
Jonathon Desmond has decades of experience in the IT field, with 20 years as a technology leader in the UK healthcare industry. He is highly experienced in technology leadership, software development and total systems design.
Chief Technology Officer
Jonathon Desmond
Francine Minervini is chief technical claims officer at Arch Insurance. She joined the company in 2007 as an assistant vice president in the casualty division and has held various roles of increasing responsibility in the claims department, ultimately being promoted to senior vice president in 2018.
Prior to joining Arch, Minervini held several claims handling roles with AIG. She has her JD from New England School of Law and a Bachelor of Arts in political science from Seton Hall University. She is licensed to practice law in New Jersey and New York.
Senior Vice President, Chief Technical Claims Officer
Francine Minervini
Cemal Akgul sees the head of risk and collections role as pivotal in guiding and influencing business decisions. He has more than 15 years of experience across financial and government services, most recently with the NDIS, where he was the leading consultant driving the Risk Management process’ nationwide. Prior to that, he served various roles at BMW Finance across the United States, Hong Kong, Germany and Australia.
During Akgul’s tenure at BMW Finance, he predominately worked in risk management, guiding the organisation through seismic changes between 2016 and 2018. In his time prior, he was based out of New York, leading BMW Finance’s American subsidiary's market risk and data analytics teams between 2011 and 2016.
Akgul values a balanced approach to business, encourages a positive work culture and is passionate about teaching and guiding the business and individuals at IQumulate.
Head of Risk and Collections
Cemal Akgul
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
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Adam Basaldella
Manager – Claims
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Product Manager
Claire Watson
Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager.
As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.
Commercial Manager
Stephen McMillan
“We are committed to building a workplace where all voices are heard, respected and empowered”
Graeme Holm,
Infinity Group Australia
“We don’t just provide services; we partner with clients for long-term success. This commitment extends internally, too. We invest in staff development and nurture leadership at every level”
Graeme Holm,
Infinity Group Australia
Infinity Group Australia began in 2012 at a kitchen table in Port Macquarie, founded by Graeme Holm and Rebecca Holm on a single belief: Australians don’t need another lender; they need a coach. More than a decade on, the firm has settled more than $3.359 billion in loans and $4.031 billion in real estate transactions, and employs an onshore, full-time team across Queensland, New South Wales and Victoria.
What separates Infinity is its model. Mortgage and finance strategy, property and real estate, wealth creation and ongoing financial coaching sit under one roof, with every client household supported by a finance strategist, wealth strategist, relationship manager and dedicated broker support. Success is measured in debt eliminated rather than debt written.
Employees describe the culture as being a product of the product, receiving the same coaching, accountability and financial education Infinity offers its clients. Higher duties are paid at the higher level from day one; leaders are grown from within, and the April 2026 employee survey recorded 96% satisfaction, an eNPS of +71 and 90% engagement. Infinity was named in The Australian’s Best Places to Work 2026, winning the financial services industry sector, and is now recognised as one of MPA’s Top Mortgage Employers 2026.
Medals
Advancement
Benefits
Compensation
Culture
Diversity, equity and inclusion
Innovation
Reputation
Sustainable programs
Overall
Infinity’s founders take a direct approach to leadership. Graeme brings experience in financial strategy and a focus on education. Rebecca drives the strategic vision of the company, ensuring a client experience is seamless and the team aligned. Together, they’ve built a workplace where people know what’s expected and feel connected to why it matters.
The coaching-first model has helped over 85% of clients pay down their mortgages faster than industry averages. Staff are mentored, trained, and supported with that same level of intention. More than 90% of the team completed advanced training in 2024, and retention sits above 88%. The firm grew its workforce by 20% while keeping client satisfaction high.
Every employee has access to individual coaching, external education and a clear growth plan. Feedback loops are embedded. Performance is reviewed often, and input is sought through surveys and open sessions. The result is a team that knows where it’s heading and how to get there.
Infinity’s DE&I efforts are tied to decision-making. Hiring and promotion are merit-based, with input drawn from across the business.
Graeme says it best: “We are committed to building a workplace where all voices are heard, respected and empowered.”
That focus has helped the company build a pipeline of diverse talent and create a workplace that reflects the clients it serves.
Work-life balance is part of the firm’s value proposition. Compensation includes base salary, performance incentives and recognition programs, but support doesn’t stop there. Flexible arrangements, wellness programs and an emphasis on internal mobility help the team stay motivated and engaged.
Leadership is expanding its internal training framework and investing in tools that personalise learning pathways. The goal is not just efficiency, but more room for employees to focus on high-value work. That means deeper client relationships, stronger teams, and a clearer line between action and outcome.
“Clients and partners can expect a transparent, collaborative, and results-driven experience,” Graeme says. “We pride ourselves on listening first, tailoring strategies to each client’s circumstances and holding them accountable to their goals.”