Profile
“I’m so proud to see that through my hard work and that of my team, we have built trust with our industry partners”
Victoria Coster,
Credit Fix Solutions
Caroline Rapson, director of membership at Centum Financial Group, started with the Charlwood Pacific Group in 1996 under the Century 21 umbrella and has been part of the corporate Centum team since its inception in 2002. She spent 17 years as Centum’s franchise services manager before being promoted to director of operations, where she served for three years prior to assuming her current role. As director of membership, she oversees the services team, network communications, onboarding and service deployment, assists with lender and partner relationships, and conferences and events; provides general support coordination; and works closely with the other departments to enhance the experience for CENTUM brokers and the consumer.
Rapson served on the Canadian Mortgage Brokers Association of BC board for a number of years and is the current president of the Mortgage Brokers Institute of British Columbia. She was honoured to be named an Industry Icon in 2019 and a Woman of Influence in previous years. She also sits on the Mortgage Awards of Excellence committee and is a proud member of Brokers Who Care.
59 Erb St East, Waterloo, ON N2J1L7
519 897 1608
alopes@dominionlending.ca
linkedin.com/in/alisonlopes
alisonlopes.ca
Caroline Rapson
President, Mortgage Brokers Institute of British Columbia
Director of Membership, Centum Financial Group
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Bio
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Bio
Milestones
“I’m genuinely keen to keep bettering myself”
Victoria Coster,
Credit Fix Solutions
2010
Present
2020–2022
2023
Present
Opened DLC Premier Mortgages
CMA recognition for Excellence in Philanthropy and Community Service
DLC Champion Hall of Fame Award
2010
Employed with BMO for over 18 years
Recognized four times on CMP’s Women of Influence list
Present
2020: Appointed Director of Underwriting at CMI
2021–2022: CMP’s Women of Influence award recipient
2020–
2022
Promoted to VP, Underwriting at CMI
CMP’s Women of Influence award recipient
2023
Vice President, National Sales, Residential Lending Solutions at FCT Canada
Recipient of several Presidents Club and People First Leadership accolades and awards
Present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Coster brings depth and breadth of experience to her current position, having joined the industry as a mortgage processor before leaping into broking. She later honed her credit reporting education and credit repair skills for several years while working directly for various brokers.
“Starting Credit Fix Solutions was a deliberate move, as I saw there was a niche in ‘no win, no fee’ credit repair that the industry didn’t currently offer,” she says.
As a CEO, Coster learned through business coaching that there are no challenges in business, only opportunities to learn and grow. She wholeheartedly adopted that perspective, enabling her to overcome the obstacles inherent in team management and implement new and improved systems. She employs several strategies for challenging situations, such as following routines, forward planning, sleeping well and exercising.
“If I make sure I look after myself, have a plan of action, and I’m organised, then I can overcome any challenge (opportunity to learn) if and when it presents itself,” Coster says.
A firm believer in the power of leadership, Coster strives to set an example that the next generation of women and men can look up to. She prides herself on her reliability and trustworthiness and is the first person to show up and the last to leave the workplace.
“I’m genuinely keen to keep bettering myself,” she says. “Even now, at the top of my game, I’m still always learning.”
Guided by her favourite quote, “It’s better to be green and growing than ripe and rotting”, Coster constantly stokes her curiosity and keeps an open mind about life and business. Her kindness, positive attitude, business acumen and dedication to her profession make her a trusted and valuable partner to her peers and the mortgage industry.
TOP 50 WOMEN OF INFLUENCE 2023 JUDGE