Profile
“I’m so proud to see that through my hard work and that of my team, we have built trust with our industry partners”
Victoria Coster,
Credit Fix Solutions
Fiona Campbell is a female pioneer of the mortgage broker industry. Having served the financial services and broker communities for over three decades, she rose through the brokerage ranks to hold several senior leadership titles. This included her role as VP of Eastern Canada for Invis, which helped them grow exponentially.
When Manulife Bank made a strategic decision to enter the mortgage broker marketplace, they sought guidance and expertise from industry veterans who understood the mortgage brokers’ unique needs. Fortunately, Campbell saw this new endeavour as an opportunity to share her years of experience and joined the team dedicated to building new broker partnerships.
Campbell has been instrumental in helping Manulife Bank create a dedicated mortgage broker sales channel. Her knowledge and skills have led to a focus on debt and cash flow education as well as long-term strategic business planning.
Campbell can be spotted at many industry events by the crowd of people that come up to her and reconnect after she mentored or supported their success at some point during her career. She continues to be a woman of influence.
Thanks, Campbell, for always being an inspiration.
600-200 King Street West, Toronto, ON M5H 3T4
289 439 6474
fiona_campbell@manulife.ca
linkedin.com/in/leanne-conroy-992bb91a
mcanfinancial.com
Fiona Campbell
National Director, Mortgage Brokers
Manulife Bank
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Bio
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Bio
Milestones
“I’m genuinely keen to keep bettering myself”
Victoria Coster,
Credit Fix Solutions
2000–2009
2009–2011
2012–2016
2016–present
Present
EVP, Eastern Canada at Invis, started in 2000 as a fledgling company and grew to be one of the most recognized in the industry
2000–
2009
Consulting for the mortgage industry, including helping some start-up franchises
2009–
2011
Home Equity Bank National Director: helped establish their entry into the broker industry, including certification and education
2012–
2016
National Director, Mortgage Brokers at Manulife Bank: helped establish Manulife in the broker industry with a refocus in 2020 to provide support and education to brokers wishing to become stabilized with the company
Three years on the board of the CMBA Ontario
Won The Citadel Mortgages Award for Lifetime Achievement in the Mortgage Industry in the Canadian Mortgage Awards
Recognized as one of CMP’s Top 50 Women of Influence
2016–
present
Vice President, National Sales, Residential Lending Solutions at FCT Canada
Recipient of several Presidents Club and People First Leadership accolades and awards
Present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
Coster brings depth and breadth of experience to her current position, having joined the industry as a mortgage processor before leaping into broking. She later honed her credit reporting education and credit repair skills for several years while working directly for various brokers.
“Starting Credit Fix Solutions was a deliberate move, as I saw there was a niche in ‘no win, no fee’ credit repair that the industry didn’t currently offer,” she says.
As a CEO, Coster learned through business coaching that there are no challenges in business, only opportunities to learn and grow. She wholeheartedly adopted that perspective, enabling her to overcome the obstacles inherent in team management and implement new and improved systems. She employs several strategies for challenging situations, such as following routines, forward planning, sleeping well and exercising.
“If I make sure I look after myself, have a plan of action, and I’m organised, then I can overcome any challenge (opportunity to learn) if and when it presents itself,” Coster says.
A firm believer in the power of leadership, Coster strives to set an example that the next generation of women and men can look up to. She prides herself on her reliability and trustworthiness and is the first person to show up and the last to leave the workplace.
“I’m genuinely keen to keep bettering myself,” she says. “Even now, at the top of my game, I’m still always learning.”
Guided by her favourite quote, “It’s better to be green and growing than ripe and rotting”, Coster constantly stokes her curiosity and keeps an open mind about life and business. Her kindness, positive attitude, business acumen and dedication to her profession make her a trusted and valuable partner to her peers and the mortgage industry.