Profile
"West Oak’s success has come from always putting our clients’ best interests first and always finding ways to improve and add more value to them"
Andrew mcquiston,
west oak family office, wellington-altus private wealth
Melanie Spencer has worked in the mortgage industry for 20 years. Melanie started at finova as Head of Mortgage Club and Group Business Development two years ago. She then worked her way up to being the Business Development Director of finova Connect, whilst also running the mortgage club where she also holds the role of Head of finova Payment and Mortgage Services.
With over 20 years of experience in financial services, Melanie has thrived in several roles across the mortgage industry. She started out as a mortgage and protection adviser herself, working directly with customers, before she occupied a leading role in a large FCA Network where Melanie developed and trained mortgage advisers to help them qualify, maintain their network authorisation and also develop their businesses. Using the experience gained working with customers, brokers and lenders, Melanie took a direction into the fintech world where she can help change and shape the future of the customer and broker journeys.
In the last 12 months, as head of finova Payment and Mortgage Services, Melanie has applied her industry expertise to disrupt the mortgage market with innovative and digital ways of working. Melanie and her team have worked tirelessly to streamline their Broker Platform, ensuring that the 3,000 brokers they service are well-equipped to seamlessly run their business, with collaboration tools and commission trackers, as well as case management and CRM systems. Melanie also works with lenders as they embark on their digital transformation programmes understanding their requirements and recommending the solutions finova has to offer.
6th Floor, Commodity Quay, London E1W 1AZ
07825 300 860
melanie.spencer@finova.tech
linkedin.com/in/melaniespencerfsi
finova.tech
Melanie Spencer
Business Development Director
finova
Read on
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Bio
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Milestones
2013
Ted Talk in collaboration with key media
Master of Education (Curriculum and Pedagogy)
2013
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2020
2020–present
2021–present
2006–present
2018–present
Melanie Spencer
Business Development Director
finova
Read on
Special Report
Home
Bio
Milestones
Profile
Milestones
Insurance Business Magazine | Key Media
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2020
2020–present
2021–present
2006–present
2018–present
Melanie Spencer
Business Development Director
finova
Read on
Special Report
Home
Bio
Milestones
2018–present
2006–present
2021–present
2020–present
2020
2018–present
Insurance Business Magazine | Key Media
CHRO at Definity
2018–present
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2006–present
Human Resources Magazine | key media
Executive Director at MFS
Campaign of the Year, Mortgage Industry Marketing Awards 2022
2006–present
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2021–present
Human Resources Magazine | key media
Business Development Director - finova Connect – leading a team for both the lender and broker sectors, ranging from an apprenticeship, new to the industry to head of roles.
2021–present
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2020–present
Human Resources Magazine | key media
Head of finova Payment and Mortgage Services grew the club from £700m of completions to £2.1 billion and increased the lender panel from 34 to 74.
2020–present
1998–2007
2020
human resources | key media
Group Business Development Manager & Head of MCI Mortgage Club
2020
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Milestones