Profile
“As I advanced in my career, I created a game plan of what I wanted to accomplish both personally and professionally as well as where I wanted to expand my skill set”
Cristy Ward,
Mortgage Connect
Donna Spencer is a seasoned professional with over 32 years of experience at Freddie Mac, where she has held various leadership positions. Currently serving as vice president of servicer relationship and performance management, she has played a pivotal role in driving the company’s success in the mortgage industry. In her current role, she is passionate about driving positive change and helping clients adapt to the evolving housing industry. Spencer’s expertise extends beyond her extensive tenure at Freddie Mac. She is also a certified executive leadership coach, dedicated to empowering individuals to reach their full potential. Her passion lies in championing the interests of underrepresented clients, particularly women and black men, by promoting inclusivity and equal opportunities.
Spencer is not only a committed professional, she is also deeply engaged in her community. She actively participates in various initiatives aimed at fostering positive change and making a lasting impact. Her involvement demonstrates her unwavering commitment to creating a more equitable and inclusive society. Outside of her professional and community endeavors, Spencer finds joy and fulfillment in her personal life. She is happily married and a proud mother to six adult children. Additionally, she cherishes her role as a grandmother to five grandchildren, finding inspiration in the bonds of family and the opportunities they provide for growth and connection. Spencer exemplifies a remarkable blend of leadership, advocacy and dedication. Her extensive experience, combined with her passion for empowering underrepresented individuals and her commitment to community engagement, makes her an invaluable asset in driving positive change and making a lasting impact in her industry and beyond.
1551 Park Run Drive, McLean, VA
703 903 4356
donna_spencer@freddiemac.com
linkedin.com/in/donnabrandveen
freddiemac.com
Donna Spencer
Vice President
Servicer Relationship and Performance Management
Freddie Mac
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Milestones
“I work hard because I have always believed success is not a destination but a journey and one you have to earn every day in all you do”
Cristy Ward,
Mortgage Connect
1988–1990
1992–present
2020–2022
Present
2022
Department of Housing and Urban Development
1988–
1990
Freddie Mac
1992–
present
2020–2021: HousingWire Women of Influence
2021–2022: #NEXT Powerhouse Partner
2022: Most Powerful Women in Mortgage Banking
2020–
2022
Executive Vice President and Chief Strategy Officer at Mortgage Connect since 2012
President and Founder of the Women Empowering Women Council since 2019
Present
Elected as Board Director of Insurtech Australia
2022
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
In addition, Ward has distinguished herself by forming the non-profit Women Empowering Women in Financial Services (WEWFS).
“It was clear to me that female executives and leaders in the mortgage industry had an appetite for more peer-to-peer collaboration,” she says. “I founded WEWFS and was able to bring these executive females together. What we have accomplished as a group has been tremendous and the impact the organization has made is humbling. Our mission is to support one another through peer-to-peer collaboration and help women succeed both internally and externally at their organizations. Our goal is to expand the boardroom to have more females at the table, create an atmosphere of diversity and inclusion, and establish the building blocks for future generations of women to be empowered in the workplace – and together we have been able to accomplish these goals.”
Ward says her strongest professional quality is that customers trust her and look to her as a thought leader. She takes this responsibility seriously and sets out each day to do what she says she will do. For her, trust is an integral part of success. Client trust helps remove hurdles, employee trust facilitates customer service, and team trust enables better execution.
“I am thankful – very thankful – to be part of an industry that is always evolving, thankful to be part of an amazing company at Mortgage Connect, and thankful that I can give back to others in the work I do in our industry,” she says. “I work hard because I have always believed success is not a destination but a journey and one you have to earn every day in all you do. You will experience failures and that is to be expected. Your most successful people can speak to failure; it’s unrealistic for anyone to have a 100% success rate. In the end, it’s about how you recover and learn from those failures, and most importantly, the attitude you do it with. That can make you better every single day.”